SECTION 1 - Shipping

WHERE WE SHIP: The United States of America (U.S.) and Canada

FREE SHIPPING: All U.S. Standard Ground orders $99 and over ship for free. No promo code required.

FLAT RATE SHIPPING FEES: All U.S. Standard Ground orders under $75: $7.00 flat rate shipping fee

All Canadian Standard ground orders: $25.00 flat rate shipping fee

Due to high demand this holiday, order processing will take in excess of 5-7 business days (M-F) excluding Manhattan Toy company holidays and warehouse closure days noted here. Contact shipping carriers for current shipping delays.

DATEMANHATTAN TOY WAREHOUSE CLOSURES
Monday, January 1 - Tuesday, January 2Year End Closure Period
Monday, May 31Memorial Day
Monday, July 5Independence Day
Monday, September 6Labor Day
Thursday, November 25Thanksgiving
Friday, November 26Thanksgiving
Friday, December 24 - Monday, December 27Christmas
Wednesday, December 29 - Monday, January 3Year End Closure Period

SHIPPING CARRIERS:  chosen based on location, size and weight. Transit times from our MN warehouse vary based on carrier and method.

US Express orders are shipped via FedEx 2 day delivery.

Canada Express orders are shipped via UPS.

*Due to weather conditions and varying transit times, ground shipping is NEVER guaranteed. Please choose an express shipping method for guaranteed delivery (M-F).  Saturday and Sunday Express delivery is not available at this time.

SECTION 2 - Exchanges (if applicable)

We always do our best to ship your order correctly. If we make a mistake, or if an item is defective, please notify our Customer Support staff. We will work to quickly remedy any such problem. Just another part of our smile promise: Joy with every toy— or we'll make it right! 

If you need to exchange it for the same or like item, please contact Customer Support at 1-800-541-1345 or email and we'll do everything we can to help.

SECTION 3 - Returns (if applicable)

Not satisfied with your ordering experience? No worries - you’re backed by our smile promise: Joy with every toy— or we'll make it right! If for any reason you choose to return a toy, we’ll take it back. We’ll even pay for the return shipping costs. Products purchased within 90 days through www.toplever-toy.live are backed by our smile promise. Wholesale orders are not eligible.

To initiate your return, we ask that you contact us for an RA# - Return Authorization Number. We will then issue a prepaid return label to you. Once your return is received and inspected at our warehouse, we will send you an email to notify you and a refund will be processed. A credit for the returned items will be applied to your credit card or original method of payment within 7-10 business days. Sorry, we cannot accept a return or refund for Gift cards.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us or mailing us at: Manhattan Toy 110 5th St. No. #700, Minneapolis, MN, 55403, United States

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Technology & Advertising
We may elect to use third-party advertising companies to serve tailored online display, video, native, mobile and audio advertisements and allow them to collect information by placing cookies and using pixel tags when you choose to visit toplever-toy.live. These companies may use information about your choice to visit and your visits to our site and other websites to provide advertisements about our products and services, and those of third parties, on this and other websites. Online advertisements may be customized to your interests and preferences, based on information learned about you as you use our websites and the web in general. These advertising companies may also provide information to us which we would use to gauge the effectiveness of the advertisements they place about our products and services and for marketing purposes.

To learn about opt out programs that these third-party advertising companies participate in and the effect of opting out, please visit http://www.networkadvertising.org/choices/ and http://www.aboutads.info/choices/. You can also click on the icon that may appear on some of our advertising served through these companies. Please be aware that our website systems may not recognize "Do Not Track" header signals from browsers.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.